ANSWERS TO YOUR QUESTIONS

WHAT SHIPPING METHODS ARE AVAILABLE?

We use USPS and UPS carriers for USA & Canada orders. We find these carriers are the quickest and safest to use. All of our packages are sent fully insured and well packaged to prevent any loss.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

For domestic orders, your packages usually ship in 3-5 days. We upgrade all of our domestic packages to USPS priority mail. Large packages that ship UPS will ship UPS Ground and can take up to 7 days for delivery.

DO YOU SHIP INTERNATIONALLY?

Yes we ship internationally through United States Postal Service or through UPS. The shipping cost is added to the cost of our products during the checkout process.

CAN I PAY FOR QUICKER ORDER?

We do not offer a priority order option. We create signs in the order that they come in. It would not be fair to all customers if we allowed orders to skip the line. We also do not ship overnight due to this reason and the high cost associated with overnighting.

If you have an event deadline quickly approaching please contact us so we can give you a realistic estimate of your delivery date. Our production times are always changing and we can give you a good idea of when delivery can happen.

WHAT PAYMENT METHODS ARE ACCEPTED?

Currently we accept all major credit cards including ApplePay, GooglePay, and Facebook Pay

IS BUYING ON-LINE SAFE?

Our payment processor is designed to have the PCI level 1 compliant for credit card processing which means this platform has already adhered to the highest standards of server compliance, at the same time, the highest standards in the world on payment processing.

Our store is also secured using the standard Secure Sockets Layer which is a crucial element nowadays for most online businesses.

HOW DO I PLACE AN ORDER?

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Creating an account is option. However it will allow you to check on your order and shipping status easier and process a return quicker if needed.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?

You can contact us at anytime though email (info@neonchili.com) or call us during business hours. You can also find us on Messenger.

HOW CAN I CANCEL OR CHANGE MY ORDER?

If you need to change your order please contact us immediately via email, phone, or Messenger. We will try our best to accommodate you.

HOW DO I TRACK MY ORDER?

If you created an account you can track your order by logging into your account. Or you can check your email for tracking information.