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Frequently Asked Questions
Neon Sign Information
HOW LONG DOES AN LED NEON SIGN LAST?
LED neon signs are designed to last for many years with proper care. On average, they can last between 50,000 to 100,000 hours, which translates to over a decade of continuous use.CAN THE NEON SIGNS STAY LIT 24/7?
Yes, LED neon signs are energy-efficient and designed for continuous operation. They can stay lit 24/7 without any significant issues, making them ideal for businesses that need constant visibility.
DO LED NEON SIGNS GET HOT?
No, LED neon signs are safe and do not get hot. They use LED technology, which stays cool to the touch even after hours of use, unlike traditional neon lights.
DO CUSTOMIZED NEON SIGNS COST A LOT IN ELECTRICITY?
No, LED neon signs are highly energy-efficient and consume significantly less power compared to traditional neon or other lighting options. Operating a sign typically costs just a few dollars per month, depending on its size and usage.
ARE NEON SIGNS EASY TO INSTALL?
Yes, LED neon signs are lightweight and easy to install. They come with pre-drilled holes, mounting kits, or hanging options, making installation quick and straightforward for most customers.
Shipping Information
WHAT SHIPPING METHODS ARE AVAILABLE?
We use DHL Express and UPS carriers for USA & Canada orders. We find these carriers are the quickest and safest to use. All of our packages are sent fully insured and well packaged to prevent any loss or damage.HOW LONG WILL IT TAKE TO GET MY PACKAGE?
For domestic orders, your packages usually ship in 2-3 days. DHL and UPS Ground and can take up to 5-7 days for delivery.DO YOU SHIP INTERNATIONALLY?
Yes we ship internationally through DHL. Please be mindful that your country may charge an import fee to receive your sign. This is paid by the buyer.CAN I PAY FOR QUICKER ORDER?
Yes we offer a priority premier service during checkout. Also faster shipping is available in the checkout.If you have an event deadline quickly approaching please contact us so we can give you a realistic estimate of your delivery date. Our production times are always changing and we can give you a good idea of when delivery can happen.
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
Currently we accept all major credit cards including ApplePay, GooglePay, Paypal, ShopPay, and Facebook PayIS BUYING ON-LINE SAFE?
Our payment processor is designed to have the PCI level 1 compliant for credit card processing which means this platform has already adhered to the highest standards of server compliance, at the same time, the highest standards in the world on payment processing.Our store is also secured using the standard Secure Sockets Layer which is a crucial element nowadays for most online businesses.